Shipping policy
Shipping Policy ✈️ Adeline Row Boutique Shipping & Delivery Policy
We are committed to ensuring that your Adeline Row Boutique order arrives quickly, safely, and with the utmost care. We work with reliable logistics providers to offer you a smooth delivery experience. Below you will find the current terms relating to our shipping services.
I. Order Processing & Delivery Times
Processing time: All orders are generally processed and prepared for shipment within 1–3 business days (excluding weekends and public holidays).
Estimated delivery times: Once your order has been shipped, you will receive an email containing a tracking link so you can follow the progress of your delivery.
| Country | Estimated Delivery Time |
|---|---|
| Canada | 6–10 business days |
| Belgium | 6–10 business days |
| Switzerland | 6–10 business days |
| Luxembourg | 6–10 business days |
| EU (other countries) | 6–10 business days |
Please note: Delivery times and shipping costs depend on your location and the shipping service selected.
II. Shipping Service & Tracking
We offer secure shipping methods designed to deliver your order efficiently.
International shipping: We currently ship to Canada and the other regions listed in the table above. Delivery times, as well as any applicable customs duties or taxes, are subject to local postal service regulations and customs procedures. Although we aim to meet the estimated delivery times, occasional delays may occur due to customs clearance procedures.
For any questions regarding international shipping, please contact us at: 📧 info@adelinerow.com
III. Order Changes & Cancellations
Order changes: Requests to modify your order (for example, changing the delivery address, adjusting the size, or changing the quantity) must be submitted within 12 hours of placing your order. After this 12-hour period, the order may already have entered the shipping process, making further changes impossible.
Order cancellations: You may cancel your order within 12 hours of purchase. After 12 hours, the order may already have entered our logistics system and can no longer be cancelled. Please contact us immediately if you wish to request a cancellation.
IV. Delivery Issues
Missing or damaged items: If your package arrives damaged or incomplete, you must notify us within 7 days of delivery in order to submit a claim. Please include the following with your request:
- Your order number
- Clear photos of the outer packaging (for damaged items)
- A photo of the packing slip (for missing items)
- A brief summary of the issue
Claims submitted after the 7-day period may not be eligible for review or compensation.
Important note regarding packaging damage: If the outer packaging is damaged during transit but the product inside remains completely intact and functional, the item will not be eligible for a replacement or refund.
Tracking shows “Delivered” but you have not received your package: If your tracking information shows that the package was successfully delivered but you have not received it, please contact the carrier directly to open an investigation and submit a claim. Once you have received official confirmation from the carrier regarding the missing package, please forward this documentation to us at: 📧 info@adelinerow.com
Claims relating to packages marked as delivered must be submitted to us within 7 days of the stated delivery date in order to be eligible for review.