Terms of service

Terms & Conditions — Adeline Row Boutique

Article 1 – Definitions
For the purposes of these Terms & Conditions, the following definitions apply:

Withdrawal Period: the period during which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Continuous Performance Contract: a distance contract relating to a series of products or services, with obligations spread over time;
Right of Withdrawal: the consumer’s right to withdraw from the distance contract during the withdrawal period;
Entrepreneur: the natural or legal person who offers products or services to consumers at a distance;
Distance Contract: a contract concluded between the entrepreneur and the consumer using means of distance communication;
CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur
Company Name: Adeline Row Boutique
Chamber of Commerce (KvK) Number: 77648877
Customer Service Email: info@adelinerow.com
Company Address: De Dijnsel 7, Albergen, Netherlands

Article 3 – Applicability
These Terms & Conditions apply to every offer made by the entrepreneur and to every distance contract concluded. Before the contract is concluded, these terms will be made available electronically or by other appropriate means.

Article 4 – The Offer
Offers are non-binding. The entrepreneur reserves the right to modify offers.

The offer clearly states the total costs, including shipping fees, customs duties, and any other additional charges imposed by the postal service or carrier.

Article 5 – The Contract
The contract is concluded once the consumer accepts the offer and complies with the stated conditions. The entrepreneur will immediately confirm acceptance by email.

Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days of receiving the product, without having to provide a reason.

Return shipping costs are the responsibility of the consumer when exercising the right of withdrawal.

Article 7 – Costs in the Event of Withdrawal
The entrepreneur will refund payments within 14 days following the withdrawal, provided that the product is returned in its original condition.

Article 8 – Customs, Import Duties and VAT Responsibility

8.1 All goods offered and sold through this website are shipped under the Delivered Duty Unpaid (DDU) delivery term, as defined by Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the destination country.

8.2 These obligations include, but are not limited to:
(a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and any other applicable tax or charge imposed at the point of entry;
(b) customs clearance costs, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or carriers;
(c) compliance with local laws, product regulations, restrictions, and certification requirements in the country of delivery.

8.3 The seller (referred to as “the entrepreneur”) does not act as the importer of record for any order. Legal title and responsibility for the goods are transferred to the customer at the time of shipment. The entrepreneur cannot be held liable for delays, seizures, refusals, or fines resulting from the customer’s failure to comply with applicable import laws or to pay the required charges.

8.4 The entrepreneur provides the commercial documentation required for international shipment. However, the entrepreneur does not guarantee that the documentation or goods will meet the specific regulatory or technical import requirements of the destination country. The customer is solely responsible for determining whether the ordered goods are permitted for import, subject to restrictions, or require special permits or licences.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties resulting from the customer’s failure to comply with applicable import regulations.

8.6 Customers are strongly advised to contact their local customs authority or review the relevant import guidelines before placing an order in order to avoid unexpected charges, delays, or refusal at the border.

Article 9 – CESOP Compliance
From 2024 onwards, payment service providers will record transaction data in CESOP (Central Electronic System of Payment Information) in accordance with EU regulations. Adeline Row Boutique complies with these regulations, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and Warranty
Adeline Row Boutique guarantees that the products comply with the contract and applicable legal requirements.

Claims regarding defects must be reported in writing within 14 days.

Products must be returned in their original packaging and original condition.

Article 11 – Delivery
Orders will be delivered within 30 days unless otherwise agreed.

In the event of a delay, Adeline Row Boutique will inform the consumer within 14 days of the order date.

Orders are shipped under terms that make the customer the consignee and the party responsible for any import-related procedures.

Adeline Row Boutique ensures that products are shipped in accordance with international transport regulations but accepts no responsibility for delays or issues arising during customs clearance.

Any failure by the customer to fulfil their import obligations does not constitute grounds for cancellation or a refund of the order.

Article 12 – Complaints Procedure
Complaints must be submitted in writing within 7 days of discovering the issue.

Adeline Row Boutique will respond to complaints within 14 days. If a longer resolution period is required, an estimated timeframe will be provided.

Article 13 – Disputes
These Terms & Conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.